Holiday Countdown: Optimize eCommerce Defenses & Performance
As we wrap up the summer season and check off the back to school list, the countdown is on to the busiest sales period in US eCommerce. Traffic can surge up to 10x during Cyber 5. Retailers risk losing millions if sites experience disruptions or delays over the Black Friday weekend.
With higher conversion rates and shoppers ready to splurge, Cyber 5 can account for a significant part of annual revenue. A 2021 Deloitte survey showed shoppers plan to spend 50% of holiday budgets during Cyber 5. However, consumers can’t buy when a site goes down. And 50% won’t stick around if pages take over 6 seconds to load.
The Cyber 5 peak shopping period puts eCommerce infrastructure through the ultimate stress test and any consequences can have a long lasting impact. The key is taking action now to improve website resilience, get control of bots, optimize virtual waiting rooms, safeguard coupons, and improve performance even at scale.
Say bye to "bad" bots, DDoS attacks, and peak traffic crashes
Modern eCommerce landscapes often experience overwhelming traffic surges during promotions, pushing websites to the brink of crashing. Virtual waiting rooms emerge as a remedy by effectively regulating user access and preventing overloads, ensuring stability even during peak demand. This proactive approach safeguards smooth user experiences and cultivates loyalty by reducing frustration during spikes.
While managing traffic is a necessity, it's worth noting that not all visitors are genuine customers. In the midst of the Black Friday shopping frenzy, virtual waiting rooms play a pivotal role in filtering out approximately 35% of traffic attributed to bots and fake users, conserving valuable computing resources for authentic customers. Furthermore, these waiting rooms act as a deterrent to bots attempting to hoard limited-stock items for resale, preserving fair access for actual shoppers.
The holiday season sees an uptick in DDoS attacks, exploiting legitimate traffic to mask malicious activities. By distinguishing and filtering out such traffic, virtual waiting rooms bolster the overall security of platforms.
Prevent coupon fraud or misuse
A 2020 survey indicated 93% of US shoppers seek discounts and offers when deciding to buy from a retailer or brand. This trend intensifies during the holiday season, as retailers and eCommerce businesses compete to capture consumers' attention with irresistible deals.
Securing these incentives is vital, striking a balance between engaging users and curbing misuse. Fraud prevention is key to tackling code exploitation. Careful tracking mechanisms are essential to deter misuse proactively.
In the anonymity of online shopping, unclear customer details enable easier coupon abuse, damaging profits. Digital fingerprinting counters this by assigning unique identifiers to track coupon usage without cookies. Each coupon receives its own distinct fingerprint made of letters, numbers and symbols, linking it to transactions or users.
During redemption, the system checks the coupon's fingerprint against valid codes, foiling counterfeits by comparing fingerprints. Over time, it spots suspicious patterns like identical prints by multiple users - indicating potential fraud. With AI, fingerprinting detects odd behaviors, triggering alerts to resolve disputes. Fingerprinting enhances coupon security and traceability.
Ecommerce website optimization is now essential
Fast website performance isn't just a choice – it's a competitive necessity. Users expect quick, seamless experiences, and delays lead to lost conversions and revenue. Extensive research confirms the link between site speed and business success. Sites loading in a second see 3x higher conversion rates and even a 0.1-second speed improvement can mean an 8.4% conversion boost.
Almost 70% of consumers say page speed affects their buying decision. However, large eCommerce businesses and retailers face complex challenges in maintaining fast site speed at scale. Fragmented efforts and legacy tech can complicate matters. Automated performance proxies offer a unique solution to optimize pages and assets on-the-fly from any device, at scale.
The edge advantage: Macrometa eCommerce & retail solutions
Navigating the ever-changing digital landscape of eCommerce and retail requires prioritizing exceptional user experiences and robust defenses against online threats. From enhancing fraud detection and site resilience to driving up performance, Macrometa’s real-time approach addresses the diverse challenges of eCommerce and retail.
Optimize experiences and defenses with virtual waiting room services
Beyond limiting users and filtering traffic to help thwart DDoS attacks and bots, Macrometa’s Virtual Waiting Room Services act as an effective buffer between users and origin services to ensure optimal performance. A continuous feedback mechanism dynamically adjusts the dequeuing rates, while a seamless user experience and fairness in resource allocation are maintained. Upon visiting the waiting room page, users are informed of wait times and queue status in real time. Administrators can see valuable insights into user behavior and queue metrics, and receive threshold alerts.
Enhance user tracking and fraud detection with fingerprinting
Macrometa’s Fingerprinting creates non-cookie identifiers from browser attributes to identify customers. Fingerprint profiles update in real time instead of becoming stale. Advanced machine learning models strengthen accuracy, address fingerprint shifts, and detect spoofing or misuse like coupon fraud. This is critical during sales events when attackers are active and consumers may misunderstand coupon rules. With responsible fingerprinting, Macrometa empowers companies to maintain personalized experiences while adhering to privacy regulations. The solution uses lightweight code to minimize performance impact, unlike heavy fingerprinting scripts.
Drive up page loads, performance, and revenue
Macrometa's PhontonIQ Performance Proxy (P3) optimizes delivery between CDN and origin infrastructure. PhotonIQ employs AI optimization, edge processing, and holistic monitoring to dramatically improve site speed. Running on Macrometa’s Global Data Network (GDN) of edge nodes, P3 accelerates your site transparently without any changes to code and works seamlessly with existing infrastructure and apps. Unique capabilities include AI-Powered dynamic page optimization that can increase site speed over 70% and significantly boost Core Web Vitals scores - even at scale.
Get ready for the holiday season in just 60 days!
Learn about Macrometa’s AI-powered solutions, which are designed to boost website resiliency, effectively manage bots, protect coupons, and streamline virtual waiting rooms. Or schedule a chat today to ensure uptime and peak performance during the holiday sales crunch.